Thank you for shopping with Codebox Solutions. We strive to ensure a seamless and satisfactory shopping experience for all our customers. Please read our shipping policy carefully to understand how we handle orders, shipping times, and related matters.

1. Order Processing:
   • All orders are processed within 3 business days (excluding weekends and holidays) upon receiving payment authorization.
   • Orders placed after 4:30PM will be processed the following business day.


2. Shipping Rates and Methods:
   • We offer various shipping options to accommodate your needs, including standard, expedited, and express shipping.
   • Shipping rates are calculated based on the weight of your order and the selected shipping method.
   • Free shipping may be available for orders exceeding a certain amount, subject to terms and conditions.


3. Estimated Delivery Time:
   • Delivery times may vary depending on your location, shipping method, and other factors beyond our control.
   • Estimated delivery times are provided during checkout and are based on business days (excluding weekends and holidays).
   • While we make every effort to meet estimated delivery times, unforeseen circumstances such as weather delays or carrier issues may affect delivery schedules.


4. Tracking Information:
   • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
   • You can track the status of your order using the provided tracking number on our website or directly through the carrier’s website.


5. Shipping Restrictions:
   • We currently ship to West and East Malaysia. Please note that additional shipping restrictions may apply to certain products or destinations.
   • We do not ship to P.O. boxes or APO/FPO addresses.


6. Order Changes and Cancellations:
   • Once an order has been placed, changes or cancellations may not be possible. Please contact us immediately if you need to make any modifications to your order.


7. Undeliverable Packages:
   • If a package is returned to us as undeliverable due to incorrect address information provided by the customer, refusal of delivery, or other reasons beyond our control, additional shipping fees may apply for reshipment.


8. Shipping Damage or Loss:
   • We take great care in packaging your orders to ensure they arrive in perfect condition. However, in the event of shipping damage or loss, please contact us immediately to initiate a claim and resolution process.


By placing an order with Codebox Solutions, you agree to adhere to the terms and conditions outlined in this shipping policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.